Voice over IP

A guide to Wennol's VoIP Services

What is VoIP?
Voice over Internet Protocol, or VoIP, is the technology which enables calls to be made over an Internet connection as opposed to a traditional telephone network.

Why should I choose VoIP over traditional telephone services?
There are many reasons why customers choose to implement VoIP. VoIP provides a comprehensive call management service which is scalable as your customers’ communication needs increase or decrease. VoIP also provides many useful features which are easily managed via online portals, such as auto attendants, call queues and hunt groups. The capital outlay is often dramatically less for VoIP than for traditional telephone systems and users also benefit from savings on call costs.

Which VoIP services are available from Wennol Services?
Entanet has four VoIP services to cater for varying customer requirements and markets. These are VoIP Express, VoIP Enrich, VoIP Elite and VoIP EasyAccess.

VoIP Express?
VoIP Express is a hosted single user, pre-pay service that is particularly suitable for residential users. VoIP Express boasts a number of key features including:

• A geographic (01/02) or non geographic (0845/03) telephone number
• Easy online account management via an online user portal which includes a pre-pay top-up facility
• Free on-net calls to other users on the Entanet VoIP platform
• Inclusive voicemail retrievable via phone, email or online at the user portal
• SMS facility with the ability to send texts from the online user portal
• Real time call data
• Call forwarding to route incoming calls to alternative numbers
• Black & white call lists to block/allow calls from specific numbers

For more information on Wennol VoIP Express service contact us.

VoIP Enrich?
VoIP Enrich is particularly suitable for customers requiring a multiple-user service with key business functionality. A hosted service, VoIP Enrich provides the features available with VoIP Express plus:

• Call recording by extension, hunt group or call queue
• Hunt groups enabling customers to group phones within a department
• Call queues to ensure customers are retained
• Auto attendant and time based routing to effectively manage the flow of incoming calls
• Extension level dialling to direct calls efficiently
• Music on hold

For more information on Wennol VoIP Express service contact us.

VoIP Elite?
VoIP Elite is a bespoke service designed for customers who require a dedicated and fully managed solution, or who require bespoke functionality. VoIP Elite can be customised to integrate with a customer’s existing systems (e.g. CRM) to offer a complete call management solution. Features can include:

• Real time and on-demand call recording
• Database integration
• 3rd party software integration
• Click-to-dial with on screen phone directories
• Receptionist console
• ISDN back up

For more information on Wennol VoIP Express service contact us.

To discuss any aspects of Wennol’s VoIP Services please call 01650 521459 alternatively you can contact us